FAQ's
Custom parts
Are the necklaces made of stainless steel?
All necklaces are made of stainless steel, if there are any exceptions they will be noted.
How to customize a charm necklace?
You can personalize your charm necklace by first choosing the thread you would like, then the medals and finally the order of them or leave it up to us.
What is the recommended number of medals for charm necklaces?
We recommend between 5 and 9 medals for a balanced look.
Can I buy just medals?
Not at the moment, we only sell the medals together with the string.
Can we choose the order of the medals on personalized items?
Yes!!
Can medals be removed and moved after they are placed on the necklace?
Yes, but only on hoop necklaces.
Can I ask for the wire on my customizable necklace/bracelet to be larger/smaller?
Usually yes, but please send an email or message on Instagram with your special request first so we can see if we can secure the change.
Shipping
How long does delivery take?
Delivery time varies between 3 to 5 business days, customized items may take another 2 to 3 days.
Are shipping costs included?
Shipping costs to mainland Portugal are €4.95 separately.
Do you have a physical store?
No, for now we only sell online and occasionally in markets.